We recognise that putting on one of our shows is a major undertaking and want you to be completely happy with the decision you have made.
- We aim to respond to your licence request within fort-eight hours from the time of application.
- For thirty days after the payment of your deposit, we are happy to refund it to you, entirely, in the event that you cancel your production.
- Following the thirty days limit, your deposit becomes non-refundable.
- The above conditions apply to licences granted by Really Useful Group Ltd. Where an overseas agent is granting the licence, please check directly with them for their terms and conditions.
Please ensure your production of the show you have licensed is going ahead before placing orders for merchandise.
- In the event of you ordering none personalised items from our merchandise catalogue we can offer a full refund, up to seven days following the receipt of the items.
- You will be responsible for the return of the shipment to us and any costs incurred. Once the shipment is returned, we will refund your account.
- Where personalised clothing is ordered from us or our suppliers and is thus not re-sellable we cannot offer a refund on these items.